New Realities | Concentrix

The baseline has moved.
Has your organisation?

95% of enterprise AI pilots fail to scale. Not because the technology doesn't work. It is because the organisation around it isn't ready. Explore what "good" looks like now, see where you stand, and find out what to do about it.

95%
of AI pilots fail to deliver P&L impact
74%
yet to show tangible value from AI
42%
scrapped most AI initiatives in 2025
~⅔
remain stuck in pilot mode

Pick your world

The new operating baselines look different depending on where you sit. Choose your function to see what "good" looks like now, and what's changed.

Customer Operations
AI triage is the new front door. If your customers still queue for a human on routine queries, you're already behind.
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Supply Chain & Fulfilment
AI-driven demand forecasting is no longer experimental. If your supply chain runs on last quarter's data, you're planning blind.
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Technology & Engineering
If AI deployment still requires a special project, you don't have AI infrastructure. You have AI experiments.
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Revenue & Commercial
Leading sales teams don't just use AI for forecasting. AI shapes every pricing, targeting, and retention decision in real time.
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Finance, Risk & Compliance
AI compliance isn't a future requirement. EU AI Act obligations are operational. If your risk team can't assess a model, you have a gap.
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Strategy & Transformation
If AI is still a workstream in your transformation programme, you've framed the problem wrong. AI is the lens, not the project.
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Your assessment
Question 1 of 6
AI Strategy & Governance
1.When someone proposes a new AI project, what typically happens?
This shows how decisions about AI actually get made in your organisation.
A
Individual teams run their own experiments with their own budgetNo central coordination
B
A central committee reviews and approves itGovernance exists but can be slow
C
It gets evaluated against a strategic roadmap with a clear business caseStrategy-led with accountability
D
AI is already part of how we plan. It is not a separate initiativeBuilt into the operating model

Your AI Maturity Profile

AI Strategy & Governance-
Data Infrastructure-
Talent & Change Readiness-
Pilot-to-Production-
Tech Stack Integration-
ROI Measurement-

Your Reality

Tier 1: Experimenting
What does this mean?

Your organisation is early in its AI journey. The gap to the new baseline is significant, but the path is clear, and starting now means you can avoid the mistakes others have already made.

Your AI Maturity Profile

AI Strategy & Governance
You: 0.0/4Baseline: 3.5/4
AI governance needs structure. Start with clear ownership and a roadmap.
Data Infrastructure
You: 0.0/4Baseline: 3.5/4
Data access is your biggest blocker. A unified layer is the foundation.
Talent & Change Readiness
You: 0.0/4Baseline: 3.5/4
Workforce isn't equipped for AI-augmented work. This is change management.
Pilot-to-Production
You: 0.0/4Baseline: 3.5/4
Haven't proven you can scale from pilot to production. Start with one.
Tech Stack Integration
You: 0.0/4Baseline: 3.5/4
AI is disconnected from production. Integration is your most urgent investment.
ROI Measurement
You: 0.0/4Baseline: 3.5/4
No measurement framework. Build one. You can't improve what you can't see.
Key areas to address
1
Establish AI governance that drives outcomes
Move from fragmented experimentation to unified strategy with clear ownership and business-case discipline.

Your detailed report will include specific, actionable steps for this area, benchmarked against your sector and tailored to your maturity level. Click "Get Detailed Recommendations" below to receive it.

2
Build a production-grade data foundation
Create unified data infrastructure so AI models access what they need, when they need it, in real time.

Your detailed report will include specific, actionable steps for this area, benchmarked against your sector and tailored to your maturity level. Click "Get Detailed Recommendations" below to receive it.

3
Redesign roles for AI-augmented work
Close the gap between capability and readiness through change management, not just training.

Your detailed report will include specific, actionable steps for this area, benchmarked against your sector and tailored to your maturity level. Click "Get Detailed Recommendations" below to receive it.

4
Build a repeatable scaling playbook
Stop running pilots as one-offs. Build the muscle to take AI from POC to production reliably.

Your detailed report will include specific, actionable steps for this area, benchmarked against your sector and tailored to your maturity level. Click "Get Detailed Recommendations" below to receive it.

Have questions or want to discuss your results with someone who can help? Our team works with organisations at every stage of this journey.